Information We Collect
When you use Klickenya, we may collect the following types of information:
- Browsing data: Pages visited, time spent on the platform, device type, browser, and IP address.
- Form submissions: Information you provide when making enquiries, creating an account, or contacting hosts — including your name, email address, phone number, and message content.
- Cookies: Small text files stored on your device to improve your experience and help us understand how the platform is used.
How We Use Your Information
- Service delivery: To process your enquiries, connect you with hosts, and facilitate bookings.
- Communications: To send you relevant updates about your enquiries, account notifications, and — with your consent — marketing communications.
- Improvements: To analyse usage patterns, improve the platform, fix bugs, and develop new features.
Cookies
We use the following types of cookies:
- Essential cookies: Required for the platform to function properly, including authentication and session management.
- Analytics cookies: Help us understand how visitors interact with the platform so we can improve the experience.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Third-Party Services
We use trusted third-party services to operate the platform:
- Sanity: Content management system for listings and editorial content.
- Supabase: Database and authentication services.
- Vercel Analytics: Privacy-focused web analytics to understand site performance.
- Resend: Transactional email delivery for enquiry confirmations and notifications.
These services may process your data in accordance with their own privacy policies. We only share the minimum data necessary for each service to function.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Enquiry data is retained for up to 24 months after your last interaction. You may request deletion of your data at any time by contacting us.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to any legal obligations we may have to retain it.
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@klickenya.com.